1.1. As you know, we concluded a sales agreement with you concerning our organic products. To this end, we asked you some personnal data. La Rigaudière (‘we/our/us’) wishes to protect your private life, and this is why we wrote this privacy charter. This document intends to explain you what type of data we collect and for what end we will use them, to ensure that you ara perfectly informed. With the term “personnal data”, we design al the data and information that permits, directly our indirectly, to identify you, or to enter in contact with you. Moreover, this Privacy Charter describes our duties and responsabilities concerning the protection of this information.
1.2. Therefore, we undertake to take all necessary measures to ensure that the processing of your personal data is carried out in accordance with the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data and the general data protection regulation of 26 April 2016 (‘GDPR’).
2. Who is responsible for the processing of your personal data?
The Data Processing Manager is La Rigaudièr SPRL, whose registered office is located at Chaussée de la Libération 45, 7910 Forest, registered at the Banque Carrefour des Entreprises under number 0690.885.963. This means that La Rigaudièr determines the objectives and means of processing your personal data.
3. The personal data that we collect
- the information you provide us, in order to ensure the proper performance of the contract between us, namely your name, first name, address, bank account number, etc.;
- the information you provide us by filling in the contact form available on the website, or by contacting us by telephone or via our e-mail address.
3.2. As part of the services provided under the contract between us, we endeavour to implement all appropriate technical and organisational measures to combat the unauthorised or illegal processing of your data.
4. How will we use your data?
We will use your personal data for the following purposes:
- to execute the contract we have with you. This requires you to register as a customer, us to provide you with the agreed services, and make payments;
- conduct our business and legitimate interests and, in particular, administer and manage our relationship with you, communicate with you and keep you informed of developments and other information concerning the services we offer you.
5. For what purposes do we collect your data?
In accordance with Article 13 of the GDPR, the purposes of the data processing must be communicated to you. These purposes are as follows:
- provide the delivery services set out in the contract;
- improve our services and develop new ones: our objective is to always improve and develop the services we provide to you, this also includes the experience you will have on our website. In some cases, this may involve the processing of your personal data;
- comply with legal obligations: we may sometimes be required to retain some of your personal data for a period of time in order to comply with legal obligations. For example, accounting rules require us, in principle, to keep invoices for a period of 7 years.
6. What are your rights?
6.1. You have several rights regarding the processing of your data:
- right of access: Article 15 of the GDPR guarantees you the right to request a copy of the personal data we hold about you;
- right to rectification: incorrect, inaccurate or irrelevant data can be corrected or deleted at any time;
- right to erasure: you also have the right to delete your personal data when it is no longer necessary for the fulfilment of the purposes for which it was collected;
- right to object: you have the right to object to the processing of your data and to ask us to block, delete or reduce the content of some of these data;
- right of complaint: you have the right to complain if you believe that your rights regarding the protection of your data have been violated.
6.2. If you consider that one of the rights set out above has been violated, the Data Controller is the one competent to hear and remedy your complaint. You also have the right to complain to the competent data protection authority via the following URL: https://www.dataprotectionauthority.be/procedures
7. How long do we conserve your data?
7.1 According to Article 13 of the GDPR, the Data Controller can only conserve the personal data for a period that is necessary for the accomplishment of the purpose they were given for.
7.2. Sometimes we may be obliged to conserve your personal data for a certain period of time in order to comply with legal obligations. In this case, we will only remain in possession of your personal data for the time necessary to comply with legal or contractual obligations.
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